Why your employees aren’t using the AI you bought

Enterprise AI spending hit $37 billion in 2025—a 200% jump from the year before. The message from the C-suite couldn’t be clearer: AI is no longer a competitive advantage. It’s table stakes. So why are three-quarters of enterprises still stuck in pilot mode? Budgets have been approved, platforms deployed, and centers of excellence stood up. Yet few AI initiatives meet expectations for revenue impact. The technology isn’t the problem. The problem is that no one actually taught your people how to use it. The knowledge gap is enormous Enterprises are running an average of 200 AI tools. However, only 28% of employees know how to use their company’s applications, and only 7.5% have received what could be called extensive AI training. And when employees don’t get trained on sanctioned tools, they route around IT, quietly using whatever works, hidden from view. The behavior that follows is predictable: 57% of American employees are reluctant to admit to their man